Shipping policy
1. Shipping Locations:
We currently ship only in Hawaii. Unfortunately, we do not offer international shipping at this time.
2. Processing Time:
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Methods:
We offer various shipping options to meet your needs, including:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (1 business day)
Shipping costs depend on the selected method and the weight of your order.
4. Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website.
5. Delivery Issues:
If your order has not arrived within the estimated delivery time, please contact our customer service team. We will work with the carrier to resolve any delivery issues.
6. Returns and Exchanges:
We want you to love your purchase! If you are not completely satisfied, you may return or exchange your items within 30 days of receiving your order. All returned items must be in new, unworn condition with original packaging.
7. Damaged Items:
If your sunglasses or glasses arrive damaged, please contact us immediately with your order number and a description of the damage. We will assist you in processing a replacement.
8. Customer Service:
For any questions regarding shipping, or if you need assistance with your order, please contact our customer service team at [insert contact information].
By shopping with us, you agree to our shipping policy. Thank you for choosing our store in Honolulu for your eyewear needs!